At AAT Store, we aim to provide our customers with the highest quality clothing from our local brand. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds.
Return Policy
We offer a 14-day return policy for all eligible items. You may return any clothing item within 14 days of receiving your order, provided that the items are in their original condition, unused, and with all tags and packaging intact.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and unwashed.
- The item must still have its original tags attached.
- The item must be returned in the original packaging (if applicable).
Items that show signs of wear, washing, or alterations will not be accepted for return.
Non-Returnable Items
Please note, the following items are non-returnable:
- Items marked as final sale.
- Underwear and swimwear (for hygiene reasons).
How to Request a Return
- Contact us at +201093000960 within 14 days of receiving your order.
- Provide your order number, item details, and reason for return.
- Our team will review your request and provide instructions for the return process.
Return Shipping
- Customers are responsible for the cost of return shipping unless the item received was incorrect or damaged.
- We recommend using a trackable shipping service as we are not responsible for items lost during return shipping.
Refunds
Once we receive your returned item and inspect its condition, we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original method of payment.
Refunds will be processed for the item price only. Shipping charges are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, we recommend returning the original item and placing a new order for the replacement.
Damaged or Incorrect Items
If you received an incorrect or damaged item, please contact us immediately at +201093000960, and we will resolve the issue as quickly as possible.
Contact Us
If you have any questions about our Refund and Returns Policy, please feel free to contact us at:
- Email: info@at-wears.com
- Phone: +201093000960